APRVD: C.Roomsburg 3.2.22

Member Service

When contacting the Division, please address your request to the appropriate section or unit.
Please provide identifying information such as your retirement identification number (RIN), date of birth, and whether you are active, inactive, retiring, or retired.

Office Locations

  • Juneau Office
    333 Willoughby Avenue
    6th Floor, State Office Building
    1-hour parking on Willoughby.
  • Anchorage Office
    550 W. 7th Avenue, Suite 1200
    Robert B. Atwood Building
  • Postal Address
    P.O. Box 110203
    Juneau, AK 99811-0203

Office Hours

All times are local.

  • Member Service Center
    Mon-Thur: 8:30 a.m. - 4 p.m.
    Friday: 8:30 a.m.-3 p.m.
  • Juneau Reception
    Mon-Fri: 8 a.m.-5 p.m.
    Forms, Info, 15-minute Q&As
  • Anchorage Reception
    Mon-Wed: 8 a.m.-4:30 p.m.
    Thur-Fri: 8 a.m.-3 p.m.
    Walk-In Mon-Fri: 12-1 p.m.
    Forms, Info, 15-minute Q&As
  • Counseling Services
    By Appointment Only

Contact Information

  • Member Service Center
    (907) 465-4460 (local Juneau)
    (800) 821-2251 (outside Juneau)
  • Hearing Impaired
    (907) 465-2805
  • Fax Numbers
    (907) 465-3086 (main/DCP)
    (907) 465-3364 (accounting)
    (907) 465-4668 (health benefits)
    (907) 465-3363 (retiree payroll)
State Office Building 3D Vicinity Map

Office Closures

  • New Year's Day
    January 1
  • Martin Luther King, Jr.’s Day
    Third Monday in January
  • Presidents’ Day
    Third Monday in February
  • Seward’s Day
    Last Monday in March
  • Memorial Day
    Last Monday in May
  • Independence Day
    July 4
  • Labor Day
    First Monday in September
  • Alaska Day
    October 18
  • Veteran’s Day
    November 11
  • Thanksgiving Day
    Fourth Thursday in November
  • Christmas Day
    December 25
  • If a holiday falls on a Saturday then the
    prior Friday is closed. If on a Sunday
    then the following Monday is closed.

Writing the Division

Print your full name, address, and telephone number on your letter. Be sure to include your Retirement Identification number (RIN) or the last four digits of your Social Security number and sign and date any request for information or action.

Calling the Division

When calling the division, please tell the receptionist why you are calling and have your Retirement Identification Number (RIN) or the last four digits of your Social Security number ready. You will be transferred to the appropriate section.

Visiting the Division

If you are planning to visit the division, please call ahead for an appointment. This saves valuable time and allows us to review your records and prepare for your visit.

The office is open Monday through Friday between 8 a.m. and 5 p.m., with limited staff working in Juneau during the noon hour and from 4:30 to 5 p.m.

Page Last Modified: 09/30/22 13:06:36