Edit by LM 3/27/25
Partner Contacts
Contact information guide for all our service partners for our Retirement and Healthcare plans.
Empower
- Retirement Services,
Education, & Investment Advice:
- Deferred Compensation Catch-Up:
(toll-free)
(in Anchorage) - Email:
Note: Please do not include any confidential or personal account information with your email.
Anchorage Office: Mon-Fri: 8 a.m. - 5 p.m., appt. only.
3601 C Street, Suite 742, Anchorage, AK 99503
Aetna Concierge
- Customer Service, Claims, & Info:
Mon-Fri: 7 a.m. - 6 p.m. (AK Time) - TDD:
- 24-Hour Nurseline:
- Fax:
Medical Claims: Aetna Inc.
P.O. Box 14079, Lexington, KY 40512-4079Juneau Office:
T-TH: 9 - 11 a.m. & 12 - 4 p.m.
One Sealaska Plaza, Suite 305
Juneau, AK 99801Anchorage Office:
T-TH: 9 - 11 a.m. & 12 - 4 p.m.
2525 C Street, Suite 205
Anchorage, AK 99503Walk-ins welcome or call (855) 784-8646 to book appointments.
Delta Dental
- Member Services:
Mon-Fri: 6:30 a.m. - 4:30 p.m. (AK Time)
Physical Address:
601 S.W. Second Ave., Portland, OR 97204Postal Address:
P.O. Box 40384, Portland OR 97240-0384
Optum Rx
- Customer Service:
24/7, 365 days/year - Optum Rx Specialty Pharmacy:
Commercial Claims:
P.O. Box 350334 Dallas, TX 75265-0334
Medicare Part D/ EGWP Claims:
P.O. Box 650287 Dallas, TX 85265-0287
Inspira Financial
- Inspira Financial Advocate:
Mon-Fri: 4 a.m. - 4 p.m. (AK Time)
Saturday: 6 - 11 a.m. (AK Time) - COBRA and Direct Bill:
- Health Flexible Spending Accounts (HFSA):
VSP
- Member Services:
Mon-Fri: 4 a.m. - 7 p.m. (AK Time)
Sat-Sun: 6 a.m. - 7 p.m. (AK Time) - Hearing Impaired TDD:
, Dial 771
MetLife
- Customer Service:
- Life Claims:
- Disability Claims:
Lantern (Surgery Plus)
- Member Care Advocate:
Mon-Fri: 4 a.m. - 7 p.m. (AK Time)
Wellcove by CHCS
- Member Services:
- Fax:
Postal Address:
P.O. Box 13431, Pensacola, FL 32591-3431
Teladoc
- Request a Consult:
24/7, 365 days/year - Get the App
Hinge Health
- Member Care Advocate:
- Get the App
Benefitfocus
- Member Care Advocate:
Please click the Navigation "burger" icon in the top right corner for additional navigation tools.
Click on the "bulb" icon in the main menu at the top to take the Site Tooltip Tour.
For high-contrast version of the DRB site click on the "contrast" icon in the main menu at the top.