Edit by BC 1/17/25
Partner Contacts
Contact information guide for all our service partners for our Retirement and Healthcare plans.
Empower Retirement
- Retirement Services,
Education & Investment Advice:
- Deferred Compensation Catch-Up:
(toll-free)
(in Anchorage) - Email:
Note: Please do not include any confidential or personal account information with your email.
Anchorage Office: Mon-Fri: 8 a.m. - 5 p.m., appt. only.
3601 C Street, Suite 742, Anchorage, AK 99503
Aetna Concierge
- Customer Service, Claims & Info:
Mon-Fri: 7 a.m. - 6 p.m. (AK Time) - TDD:
- 24-Hour Nurseline:
- Fax:
Medical Claims: Aetna Inc.
P.O. Box 14079, Lexington, KY 40512-4079Juneau Office:
T-TH: 9 - 11 a.m. & 12 - 4 p.m.
One Sealaska Plaza, Suite 305
Juneau, AK 99801Anchorage Office:
T-TH: 9 - 11 a.m. & 12 - 4 p.m.
2525 C Street, Suite 205
Anchorage, AK 99503Walk-ins welcome or call (855) 784-8646 to book appointments.
Delta Dental
- Member Services:
Mon-Fri: 6:30 a.m. - 4:30 p.m. (AK Time)
Physical Address:
601 S.W. Second Ave., Portland, OR 97204Postal Address:
P.O. Box 40384, Portland OR 97240-0384
Optum Rx
- Customer Service:
24/7, 365 days/year - Optum Rx Specialty Pharmacy:
Commercial Claims:
P.O. Box 350334 Dallas, TX 75265-0334
Medicare Part D/ EGWP Claims:
P.O. Box 650287 Dallas, TX 85265-0287
Inspira Financial
- Inspira Financial Advocate:
Mon-Fri: 4 a.m. - 4 p.m. (AK Time)
Saturday: 6 - 11 a.m. (AK Time) - COBRA and Direct Bill:
- Health Flexible Spending Accounts (HFSA):
VSP
- Member Services:
Mon-Fri: 4 a.m. - 7 p.m. (AK Time)
Sat-Sun: 6 a.m. - 7 p.m. (AK Time) - Hearing Impaired TDD:
MetLife
- Customer Service:
- Life Claims:
- Disability Claims:
Lantern (Surgery Plus)
- Member Care Advocate:
Mon-Fri: 4 a.m. - 7 p.m. (AK Time)
Wellcove by CHCS
- Member Services:
- Fax:
Postal Address:
P.O. Box 13431, Pensacola, FL 32591-3431
Teladoc
- Request a Consult:
24/7, 365 days/year - Get the App
Hinge Health
- Member Care Advocate:
- Get the App
Benefitfocus
- Member Care Advocate:
