The DRB is currently experiencing an outage with myRnB, affecting all applications including AlaskaCare Employee Open Enrollment. We are actively working to restore access but do not know at this time when service will be restored. The Open Enrollment period for Employees will be extended due to this outage. Thank you for your continued patience.
Edit by LM 11/5/24
Partner Contacts
Contact information guide for all our service partners for our Retirement and Healthcare plans.
Empower Retirement
- Retirement Services,
Education & Investment Advice:
(800) 232-0859 - Deferred Compensation Catch-Up:
(800) 526-0560 (toll-free)
(907) 276-1500 (in Anchorage) - Email:
Note: Please do not include any confidential or personal account information with your email.
Anchorage Office: Mon-Fri: 8 a.m. - 5 p.m., appt. only.
3601 C Street, Suite 742, Anchorage, AK 99503
Aetna Concierge
- Customer Service, Claims & Info:
(855) 784-8646
Mon-Fri: 7 a.m. - 6 p.m. (AK Time) - TDD: (800) 628-3323
- 24-Hour Nurseline: (800) 556-1555
- Fax: (859) 455-8650
Medical Claims: Aetna Inc.
P.O. Box 14079, Lexington, KY 40512-4079
Juneau Office: Tues-Thurs: 9 - 11 a.m. & 12 - 4 p.m.
One Sealaska Plaza, Suite 305, Juneau, AK 99801Anchorage Office: Tues-Thurs: 9 - 11 a.m. & 12 - 4 p.m.
2525 C Street, Suite 205, Anchorage, AK 99503Both locations welcome walk-ins or call (855) 784-8646 to schedule an appointment.
Closed Monday & Friday
Delta Dental
- Member Services:
(855) 718-1768
Mon-Fri: 6:30 a.m. - 4:30 p.m. (AK Time)
Physical Address:
601 S.W. Second Ave., Portland, OR 97204Postal Address:
P.O. Box 40384, Portland, OR 97240-0384
Optum Rx
- Customer Service:
(855) 409-6999
24/7, 365 days/year - Optum Rx Specialty Pharmacy:
(855) 427-4682
Commercial Claims:
P.O. Box 350334 Dallas, TX 75265-0334
Medicare Part D/ EGWP Claims:
P.O. Box 650287 Dallas, TX 85265-0287
Inspira Financial
(formerly Payflex)
- Inspira Financial Advocate:
(844) 729-3539
Mon-Fri: 4 a.m. - 4 p.m. (AK Time)
Saturday: 6 - 11 a.m. (AK Time) - COBRA and Direct Bill: (800) 359-3921
- Health Flexible Spending Accounts (HFSA): (800) 416-7053
VSP
- Member Services:
(800) 877-7195
Mon-Fri: 4 a.m. - 7 p.m. (AK Time)
Sat-Sun: 6 a.m. - 7 p.m. (AK Time) - Hearing Impaired TDD:
(800) 428-4833
MetLife
- Customer Service: (800) 438-6388
- Life Claims: (800) 638-6420
- Disability Claims: (800) 300-4296
Surgery Plus
- Member Care Advocate:
(855) 715-1680
Mon-Fri: 4 a.m. - 7 p.m. (AK Time)
Wellcove by CHCS
- Member Services:
(888) 287-7116 - Fax: (866) 383-5821
Postal Address:
P.O. Box 13431, Pensacola, FL 32591-3431
Teladoc
- Request a Consult:
(855) 835-2362
24/7, 365 days/year - Get the App
Hinge Health
- Member Care Advocate: (855) 902-2777
- Get the App
Benefitfocus
- Member Care Advocate: (844) 939-0543
MyRnB Outage
The DRB is currently experiencing an outage with myRnB, affecting all applications, including AlaskaCare Employee Open Enrollment and employers’ ability to submit payroll files to DRB.
Read More
DVA Open Enrollment is Still Going On!
DVA ends November 27 @ 5 p.m. AlaskaTime. Review the plan options and enroll now!
Read More
AlaskaCare Employee Open Enrollment Period Extended
The DRB is currently experiencing an outage with myRnB, which affects the AlaskaCare Employee Open Enrollment portal.
Read More