Alaska Department of Administration

Division of Retirement and Benefits

Edit by LM 11/5/24

Partner Contacts

Contact information guide for all our service partners for our Retirement and Healthcare plans.

Empower Retirement

Akdrb.com

Retirement Services,
Education & Investment Advice:
(800) 232-0859
Deferred Compensation Catch-Up:
(800) 526-0560 (toll-free)
(907) 276-1500 (in Anchorage)
Email:
Note: Please do not include any confidential or personal account information with your email.

Anchorage Office: Mon-Fri: 8 a.m. - 5 p.m., appt. only.
3601 C Street, Suite 742, Anchorage, AK 99503

Aetna Concierge

Aetna.com

Customer Service, Claims & Info:
(855) 784-8646
Mon-Fri: 7 a.m. - 6 p.m. (AK Time)
TDD: (800) 628-3323
24-Hour Nurseline: (800) 556-1555
Fax: (859) 455-8650

Medical Claims: Aetna Inc.
P.O. Box 14079, Lexington, KY 40512-4079

Juneau Office: Tues-Thurs: 9 - 11 a.m. & 12 - 4 p.m.
One Sealaska Plaza, Suite 305, Juneau, AK 99801

Anchorage Office: Tues-Thurs: 9 - 11 a.m. & 12 - 4 p.m.
2525 C Street, Suite 205, Anchorage, AK 99503

Both locations welcome walk-ins or call (855) 784-8646 to schedule an appointment.
Closed Monday & Friday

Delta Dental

DeltaDental.com

Member Services:
(855) 718-1768
Mon-Fri: 6:30 a.m. - 4:30 p.m. (AK Time)

Physical Address:
601 S.W. Second Ave., Portland, OR 97204

Postal Address:
P.O. Box 40384, Portland, OR 97240-0384

Optum Rx

OptumRx.com

Customer Service:
(855) 409-6999
24/7, 365 days/year
Optum Rx Specialty Pharmacy:
(855) 427-4682

Commercial Claims:
P.O. Box 350334 Dallas, TX 75265-0334
Medicare Part D/ EGWP Claims:
P.O. Box 650287 Dallas, TX 85265-0287

Inspira Financial
(formerly Payflex)

InspiraFinancial.com

Inspira Financial Advocate: (844) 729-3539
Mon-Fri: 4 a.m. - 4 p.m. (AK Time)
Saturday: 6 - 11 a.m. (AK Time)
COBRA and Direct Bill: (800) 359-3921
Health Flexible Spending Accounts (HFSA): (800) 416-7053