Alaska Department of Administration

Division of Retirement and Benefits

Edit by LM 4/22/22 4/22/22

Partner Contacts

Contact information guide for all our service partners for our Retirement and Healthcare plans.

Empower Retirement

Akdrb.com

Retirement Services,
Education & Investment Advice:
(800) 232-0859
Deffered Compensation Catch-Up:
(800) 526-0560 (toll-free)
(907) 276-1500 (in Anchorage)

Anchorage Office: Mon-Fri: 8am-5pm, appt. only
3601 C Street, Suite 742, Anchorage, AK 99503

Email:

Note: Please do not include any confidential or personal account information with your email.

Aetna Concierge

Aetna.com

Customer Service, Claims & Info:
(855) 784-8646
Mon-Fri: 7am-6pm (Ak Time)
TDD: (800) 628-3323
24-Hour Nurseline: (800) 556-1555
Fax: (859) 455-8650

Juneau Office: Mon-Fri: 8am-5pm, closed: 12-1pm
One Sealaska Plaza, Suite 305, Juneau, AK 99801

Anchorage Office: Mon-Fri: 8am-5pm, closed: 12-1pm
2525 C Street, Suite 205, Anchorage, AK 99503

Medical Claims: Aetna Inc.
P.O. Box 14079, Lexington, KY 40512-4079

Delta Dental

DeltaDental.com

Member Services:
(855) 718-1768
Mon-Fri: 6:30am-4:30pm (Ak Time)

Physical Address:
601 S.W. Second Ave., Portland, OR 97204

Postal Address:
P.O. Box 40384, Portland, OR 97240-0384

OptumRx

OptumRx.com

Customer Service:
(855) 409-6999
24/7, 365 days/year
Fax: (866) 713-6511
BriovaRx Specialty Pharmacy:
(855) 427-4682

Claims Address:
P.O. Box 650287, Dallas, TX 75265-0287

PayFlex

PayFlex.com

PayFlex Advocate: (855) 729-3539
Mon-Fri: 4am-4pm (Ak Time)
Saturday: 6am-11am (Ak Time)
COBRA and Direct Bill: (800) 359-3921
Health Flexible Spending Accounts (HFSA): (888) 678-8242