Edit by LM 4/22/22 4/22/22
Partner Contacts
Contact information guide for all our service partners for our Retirement and Healthcare plans.
Empower Retirement
- Retirement Services,
Education & Investment Advice:
(800) 232-0859 - Deffered Compensation Catch-Up:
(800) 526-0560 (toll-free)
(907) 276-1500 (in Anchorage)
Anchorage Office: Mon-Fri: 8am-5pm, appt. only
3601 C Street, Suite 742, Anchorage, AK 99503Email:
Note: Please do not include any confidential or personal account information with your email.
Aetna Concierge
- Customer Service, Claims & Info:
(855) 784-8646
Mon-Fri: 7am-6pm (Ak Time) - TDD: (800) 628-3323
- 24-Hour Nurseline: (800) 556-1555
- Fax: (859) 455-8650
Juneau Office: Mon-Fri: 8am-5pm, closed: 12-1pm
One Sealaska Plaza, Suite 305, Juneau, AK 99801Anchorage Office: Mon-Fri: 8am-5pm, closed: 12-1pm
2525 C Street, Suite 205, Anchorage, AK 99503Medical Claims: Aetna Inc.
P.O. Box 14079, Lexington, KY 40512-4079
Delta Dental
- Member Services:
(855) 718-1768
Mon-Fri: 6:30am-4:30pm (Ak Time)
Physical Address:
601 S.W. Second Ave., Portland, OR 97204Postal Address:
P.O. Box 40384, Portland, OR 97240-0384
OptumRx
- Customer Service:
(855) 409-6999
24/7, 365 days/year - Fax: (866) 713-6511
- BriovaRx Specialty Pharmacy:
(855) 427-4682
Claims Address:
P.O. Box 650287, Dallas, TX 75265-0287
PayFlex
- PayFlex Advocate:
(855) 729-3539
Mon-Fri: 4am-4pm (Ak Time)
Saturday: 6am-11am (Ak Time) - COBRA and Direct Bill: (800) 359-3921
- Health Flexible Spending Accounts (HFSA): (888) 678-8242
VSP
- Member Services:
(800) 877-7195
Mon-Fri: 4am-7pm (Ak Time)
Sat-Sun: 6am-7pm (Ak Time) - Hearing Impaired TDD:
(800) 428-4833
MetLife
- Customer Service: (800) 438-6388
- Life Claims: (800) 638-6420
- Disability Claims: (800) 300-4296
Surgery Plus
- Member Care Advocate:
(855) 715-1680
Mon-Fri: 4am-7pm (Ak Time)
CHCS Services
- Member Services:
(888) 287-7116 - Fax: (866) 383-5821
Postal Address:
P.O. Box 13431, Pensacola, FL 32591-3431
Teledoc
- Request a Consult:
(855) 835-2362
24/7, 365 days/year - Get the App
Hinge Health
- Member Care Advocate: (855) 902-2777
- Get the App
BenefitFocus
- Member Care Advocate: (844) 939-0543
- SOABenefits@benefitfocus.com