Retirement Services,
Education, & Investment Advice:

Deferred Compensation Catch-Up:
(toll-free)
(in Anchorage)

Customer Service, Claims, & Info:
to book appointments.
Mon-Fri: 7 a.m. - 6 p.m. (AK Time)
(TDD)
(24-Hour Nurse Line)
(Fax)

Medical Claims: Aetna Inc.
P.O. Box 14079
Lexington, KY 40512-4079
Juneau Office:
W: 12 - 4 p.m., TH: 9 - 11 a.m. & 12 - 4 p.m.
One Sealaska Plaza, Suite 305
Juneau, AK 99801
Anchorage Office:
T-TH: 9 - 11 a.m. & 12 - 4 p.m.
2525 C Street, Suite 205
Anchorage, AK 99503

Member Services:

Mon-Fri: 6:30 a.m. - 4:30 p.m. (AK Time)

Physical Address:
601 S.W. Second Ave., Portland, OR 97204
Postal Address:
P.O. Box 40384, Portland OR 97240-0384

Customer Service:

24/7, 365 days/year
Optum Rx Specialty Pharmacy:

Manual Pharmacy Claims:
P.O. Box 650334
Dallas, TX 75265-0334

Inspira Financial Advocate:
Mon-Fri: 4 a.m. - 4 p.m. (AK Time)
Saturday: 6 - 11 a.m. (AK Time)
COBRA and Direct Bill:

Health Flexible Spending Accounts (HFSA) and HRA:
W: 12 - 4 p.m., TH: 9 - 11 a.m. & 12 - 4 p.m.

Member Services:

Mon-Fri: 4 a.m. - 7 p.m. (AK Time)
Sat-Sun: 6 a.m. - 7 p.m. (AK Time)
Hearing Impaired TDD:
, Dial 771

Customer Service:

Life Claims:

Disability Claims:

Member Care Advocate:

Member Care Advocate:

Mon-Fri: 4 a.m. - 7 p.m. (AK Time)

Member Care Advocate:

Member Services:

(Fax)

Postal Address:
P.O. Box 13431
Pensacola, FL 32591-3431

Request a Consult:

24/7, 365 days/year