The Division of Retirement and Benefits offers many options to help you achieve your retirement goals. We are dedicated to working with you to answer your retirement plan questions and prepare you for retirement readiness. You can call us toll-free at (800) 821-2251 or in Juneau at (907) 465-4460 and speak with a highly-trained Retirement Specialist who can answer your questions right over the phone. We also offer individual counseling appointments for a more in-depth view of your personal situation.

While walk-ins are accepted for submitting a retirement application, scheduling an appointment is highly recommended.

Appointments are available via phone or in person.

Schedule a future one-hour phone or in-person counseling appointment that fits your timeframe. These 60-minute appointments are designed to answer specific questions for members planning their upcoming retirement. Counselors will review the details of retirement estimates and health care options and discuss the transition from active or deferred member to retired member.

• Phone appointment: A counselor will call you at a designated date and time.
• In-person appointment: A counselor will meet with you face-to-face in our offices in Anchorage or Juneau.

30-minute in-person (Juneau only) or phone appointments are also available to review and submit forms and documents or to submit a retirement application.

Any member can schedule a teleconference with a benefit counselor using the Online Counselor Scheduler link below, or contact the Member Education Center.

Schedule an Online/Phone Appointment...

In-person appointments can be made to see a benefit counselor in the Juneau or Anchorage offices using the Online Counselor Scheduler links below, or contact the Member Education Center.

The reception desk is available during business hours to submit or pickup forms, review information, or to have general questions answered. If you need a review of your retirement, or have many questions that will take more than 15 minutes time it would be more beneficial for you to make an in-person or teleconference appointment by utilizing the Online Counseling Scheduler provided above.

Juneau Reception Hours
333 Willoughby Avenue, State Office Building, 6th Floor
Mon-Fri: 8 a.m.-5 p.m.
Forms, Info, 15-minute Q&As

Anchorage Reception Hours
550 W. 7th Avenue, Robert B. Atwood Building, Suite 1200
Mon-Wed: 8 a.m.-4:30 p.m.
Thur-Fri: 8 a.m.-3 p.m.
Walk-In: Mon-Fri: 12-1 p.m.
Forms, Info, 15-minute Q&As

Due to current budget restrictions, all in-person counselor travel outside of Juneau and Anchorage has been canceled until further notice. If you are outside the Juneau and Anchorage areas and need to review of your retirement, or you have questions you can still schedule an online teleconference appointment by utilizing the Online Counseling Scheduler provided above.