Alaska Department of Administration

Division of Retirement and Benefits

Edit by LM 9/30/22


Counseling Services

Schedule an appointment to meet with a benefit counselor by teleconference or in-person if local.

  1. Online Teleconference
  2. In-Person Appointments
  3. Walk-In Appointments
  4. Counselors

Online Teleconference

Any member can schedule a teleconference with a benefit counselor using the Online Counselor Scheduler link below, or contact the Member Service Center.

Schedule an online Teleconference with a Counselor

In-Person Appointments

In-person appointments can be made to see a benefit counselor in the Juneau or Anchorage offices using the Online Counselor Scheduler links below, or contact the Member Service Center.

Schedule an appointment with a Juneau Counselor

Schedule an appointment with an Anchorage Counselor

Walk-In Reception

The reception desk is available during business hours to submit or pickup forms, review information, or to have general questions answered. If you need a review of your retirement, or have many questions that will take more than 15 minutes time it would be more beneficial for you to make an in-person or teleconference appointment by utilizing the Online Counseling Scheduler provided above.

Juneau Reception Hours
333 Willoughby Avenue, State Office Building, 6th Floor

  • Monday - Friday from 8 a.m. - 5 p.m.
  • Counseling questions expected to take less than 15 minutes, Forms & Information

Anchorage Reception Hours
550 W. 7th Avenue, Robert B. Atwood Building, Suite 1200

  • Monday - Wednesday from 8 a.m. - 4:30 p.m.
  • Thursday - Friday from 8 a.m. - 3 p.m.
  • Walk-In Hours: Monday - Friday from 12 - 1 p.m.
  • Counseling questions expected to take less than 15 minutes, Forms & Information

Counselors

  1. Regional Counselors
  2. Counseling Team

Due to current budget restrictions, all in-person counselor travel outside of Juneau and Anchorage has been canceled until further notice. If you are outside the Juneau and Anchorage areas and need to review of your retirement, or you have questions you can still schedule an online teleconference appointment by utilizing the Online Counseling Scheduler provided above.

Regional Counselors

photo of Natalia

Natasha Golovatiuk


Location:
Fairbanks and the Railbelt, including, Fort Yukon, Glenallen, North Pole, Tanana, and Valdez

Physical Address:

550 West 7th Avenue, Suite 1200
Anchorage, Alaska 99501-3555

Phone:
Toll-Free: (800) 821-2251
Fax: (907) 269-0280

Email:

photo of Dawn

Dawn Bonnet



Location:
Southeast Alaska and Alaska Marine Highway

Physical Address:
6th Floor State Office Building
333 Willoughby Ave. Juneau

Mailing Address:
P.O. Box 110203
Juneau, AK 99811-0203

Phone:
Toll-Free: (800) 821-2251
Fax: (907) 465-3086

Email:

photo of Brandon

Brandon Roomsburg


Location:
Utqiagvik (Barrow), Kotzebue, Nome, Bethel, Kodiak, Homer, Kenai, Soldotna, and Seward

Physical Address:
6th Floor State Office Building
333 Willoughby Ave. Juneau

Mailing Address:
P.O. Box 110203
Juneau, AK 99811-0203

Phone:
Toll-Free: (800) 821-2251
Fax: (907) 465-3086

Email:

photo of Mark

Mark Rosier



Location:
Anchorage, Mat-Su

Physical Address:
550 West 7th Avenue, Suite 1200
Anchorage, Alaska 99501-3555

Phone:
Toll-Free: (800) 821-2251
Fax: (907) 269-0280

Email:

Counseling Team

photo of Heather

Heather Anderson


Location:
Anchorage

Physical Address:
550 West 7th Avenue, Suite 1200
Anchorage, Alaska 99501-3555

Phone:
Toll-Free: (800) 821-2251
Fax: (907) 269-0280

Email:

photo of Becky

Becky Sheridan



Location:
Anchorage

Physical Address:
550 West 7th Avenue, Suite 1200
Anchorage, Alaska 99501-3555

Phone:
Toll-Free: (800) 821-2251
Fax: (907) 269-0280

Email:

photo of Anthony

Anthony Brakes



Location:
Juneau

Specialty:
Benefit Attachments, QDRO, IRS, CCSD

Physical Address:
6th Floor State Office Building
333 Willoughby Ave. Juneau

Mailing Address:
P.O. Box 110203
Juneau, AK 99811-0203

Phone:
Toll-Free: (800) 821-2251
Fax: (907) 465-3086

Email:

photo of Michelle

Michelle Holland-Zenger


Location:
Juneau

Specialty:
Training Development & Benefit Education

Physical Address:
6th Floor State Office Building
333 Willoughby Ave. Juneau

Mailing Address:
P.O. Box 110203
Juneau, AK 99811-0203

Phone:
Toll-Free: (800) 821-2251
Fax: (907) 465-3086

Email:

photo of Lisa

Lisa Templeton


Location:
Juneau

Physical Address:
6th Floor State Office Building
333 Willoughby Ave. Juneau

Mailing Address:
P.O. Box 110203
Juneau, AK 99811-0203

Phone:
Toll-Free: (800) 821-2251
Fax: (907) 465-3086

Email:

Page Last Modified: 09/30/22 13:17:20