The Employee Assistance Program (EAP) is a confidential counseling service, free of charge to you and your dependents, administered by Aetna. This service provides assessment, treatment and referral services, and covers up to eight counseling sessions per problem. Some of the areas the EAP program is geared to providing assistance with include:

• Personal balance
• Emotional wellness
• Marital/relationship issues
• Family issues
• Communication skills
• Stress management
• Alcohol and drug issues
• Work-related issues
• Grief issues
• Financial and legal concerns

Employee Assistance Program (EAP)

Toll-free: (855) 417-2493
Online: EAP Home Page

Aetna EAP staff are available 24 hours a day, 7 days a week, 365 days a year. When you call, you may be able to work through your problem on the phone with an EAP staff member. In most cases, however, the staff will try to schedule an appointment with a local counselor. The counselor will then assess your situation in person. Based upon this assessment, he or she will either counsel you or refer you to another professional for specialized care. In an emergency, the EAP counselor will provide crisis counseling by phone or will direct you immediately to appropriate medical or psychiatric facilities in your area.

Your call or visit with an EAP counselor is completely confidential. Unless you choose to tell others, no one needs to know about your EAP counseling sessions. EAP counseling offices are located away from your work site. Discussions with an EAP counselor will not be revealed to anyone without your written permission unless required by law.

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