Needs Review Not Apprvd
Employer Survey Results
Throughout the month of March, the Division of Retirement and Benefits conducted a survey of employers to help determine a reasonable cutoff date to request verifications of service and salaries based on employer-maintained employee records. The Division would like to decrease research work for employers by setting a date that recognizes when records are no longer available. We received a great response; 64 employers gave us their feedback, and we would like to thank all of the employers who participated in the survey. Here are the results:
What is the average time it takes you to complete a request for verification of service and salaries from the Division?
| Less than one week: | 40.63% | |
| A week: | 31.25% | |
| 10 business days: | 15.63% | |
| Month or more: | 12.50% |
What are the top reasons it takes more than 10 business days to complete a verification of service or salaries?
| Records difficult to access: | 33% | |
| Press of other business: | 22% | |
| Takes time to access records: | 19% | |
| Records not available: | 16% | |
| Data is unreliable: | 4% | |
| Records in poor condition: | 6% |
How many years do you retain employee payroll records?
| Less than 10 years: | 18.75% | |
| 10 years: | 12.50% | |
| 15 years: | 1.56% | |
| 20 years: | 0.00% | |
| 25 years: | 3.13% | |
| 30 years: | 4.69% | |
| More than 30 years: | 59.38% |
Do you retain records other than employee payroll records that would allow you to recreate service and salaries?
| Yes: | 59.38% | |
| No: | 40.63% |
If your answer to the previous question was yes, how many years are these records retained?
| Less than 10 years: | 15.34% | |
| 10 years: | 2.63% | |
| 15 years: | 0.00% | |
| 20 years: | 0.00% | |
| 25 years: | 2.63% | |
| 30 years: | 5.26% | |
| More than 30 years: | 73.68% |
If online training sessions were held to teach how to complete verification of service and salary forms would you or a representative find it useful?
| Yes: | 93.75% | |
| No: | 6.25% |
Pension Payments and retiree health insurance cannot begin until verifications of service are received. Would you be able to complete verifications of a targeted past year(s) 60-90 days in advance of the planned employee retirement date if the questions year(s) affected a member's eligibility for retirement?
| Yes: | 96.88% | |
| No: | 3.13% |
Page Last Modified: 01/29/25 09:06:14
