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Needs Review Not Apprvd

DRB Office Closure
Preventive Measure for COVID-19

Posted March 11, 2020

Beginning Monday, March 16, 2020, we are taking the advanced step of closing our offices in Juneau and Anchorage to public in-person traffic. Our offices will continue to serve our clients by contacting members who have scheduled appointments to arrange a teleconference. Our Member Services Contact Center (MSCC) will be open and fully operational to support telephone and email requests. Participants are encouraged to contact the MSCC if they are not seeking a retirement counseling appointment for service.

Contact the MSCC for:

  • General plan information, eligibility for benefits, status of requests, obtain forms, review forms, income verifications, vesting, health and optional benefits, etc.
  • By telephone: Call (907) 465-4460 in Juneau, or toll-free (800) 821-2251 outside of Juneau.
  • By email:

To Make an Appointment for Counseling

  • By telephone: Call (907) 465-4460 in Juneau, or toll-free (800) 821-2251 outside of Juneau.
  • Online Appointment Scheduler: Go to, click on the green “Make an Appointment” button on the left of the page or click here.

For Financial Education Advice and Deferred Compensation Catch-Up Services

Empower Retirement Services

Financial Education:

Investment Advice:

Deferred Compensation Catch-up:

Mailing Documents

  • Documents associated with our partners and third-party administrators, such as Empower or Aetna, are to be mailed to the addresses shown on the specific forms.
  • Other documents can be mailed to:
    Division of Retirement and Benefits
    P.O. Box 110203
    Juneau, AK 99811-0203

    The Division will assess this policy again in two weeks. Based on Alaska’s experience with the COVID-19 virus, we will either extend or discontinue this policy.

Page Last Modified: 05/12/22 18:53:34

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